How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

When should I expect my order to arrive?

We do our best to make sure you get your order as soon as possible.  Orders ship out within 2-3 days of the order date and ship out of California via the United States Postal Service.  If the shipping address is within the United States, you should expect to receive it anywhere from 3-7 business days.  If you live outside of the United States, then shipping times can be anywhere from 2-3 weeks.  This largely depends on how long customs holds the item.

Where are you located?

We are located in North Hollywood, California.

Who makes the toys?

All toys are designed and made by Jane Ragasa with a little help from some family. And that’s it. No child labor. No outsourcing. Just soft, cute plush toys made right here in my hometown of Los Angeles.

I own a store and would love to carry your toys!  Do you wholesale?

Thank you!  Yes, we do wholesale our toys.  Please contact jane@janiexy.com for more information.

Your toys are great, but I have ideas for my own.  Do you do custom orders?

We are open to hearing about possible custom orders, but don't guarantee it.  It really depends on our current schedule, budget, and difficulty.  But please feel free to send us an email at jane@janiexy.com!