Welcome!

Welcome to Janie XY! Land of handmade huggable plushies. All toys are made of soft fleece, filled with hypo allergenic stuffing, and safety eyes so that it's safe for even the little ones to play with. Your happiness is our goal, so if you have any questions, comments, or requests, please let us know! You can convo us or email at jane [at] janiexy.com.

Payment

Payment is due within two weeks of purchasing an item or it will be relisted. Items do not ship until payment is received.

At this moment, we only accept PayPal payments. Please note that you can also pay via Paypal with a regular credit card, without opening a Paypal account.

An 8.75% sales tax will be added to orders in California.

Shipping

Orders are usually shipped within 1-2 days of the payment being received.

All items are shipped using USPS First Class mail (this is not insured or tracked). If you would like to upgrade your shipping method (to Priority or Express) or would like insurance or a tracking number, please contact us at jane@janiexy.com BEFORE you order so I can adjust the shipping price for you. 

USPS First Class mail typically delivers within 5-7 business days for addresses within the U.S.  For international orders, shipping may take 2-3 weeks.  This depends largely on the amount of time spent in customs which cannot be tracked.

Refunds and Exchanges

We will accept returns or exchanges on items with defects within 20 days of the ship date. The item must be in its original condition. Money will be returned to you via PayPal less the shipping cost.

We are not responsible for items damaged in the mail unless you have ordered insurance on it.

Wholesale and Consignment

Wholesale and consignment inquiries can be sent to jane@janiexy.com.